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customer service

It’s half an hour before the shop opens. You’re getting ready to dial in, staring down this bag of coffee that, after weeks and …

A specialty barista has a lot of responsibility. They are the hands that bring out the flavors of origin in every cup of coffee …

There are many ways to learn more about coffee: you can watch YouTube tutorials; read books and online coffee resources; experiment with brew methods; …

Handling never-ending lines of people waiting anxiously for their coffees? Taking complex and extensive drink orders? Serving curious customers new to the specialty coffee …

A specialty barista has a lot of responsibility. It takes years of hard work to create an amazing coffee. It has to be planted, …

Making a recommendation is one of the hardest and most important things about being an excellent barista. We’re not just order takers. We’re order-creators, …